Cancellation Policy & Terms

This is a small, one-person practice. Every appointment is time set aside just for you. Out of respect for that time and for other clients waiting to book, the following policies apply:

Cancellations
Cancellations or reschedules require at least 48 hours’ notice. If you cancel with less than 48 hours’ notice, 50% of the treatment fee will be charged.

No-shows
If you do not attend your appointment without notifying me, 100% of the treatment cost will be charged. Repeat no-shows (2 or more) may result in being unable to book future appointments.

Payment
Payment is taken after your treatment via Fresha, using stored card details provided at the time of booking. You may also choose to pay in cash on the day.

Gift vouchers are non-refundable and cannot be exchanged for cash.

Arrival & Timing
Please aim to arrive on time for your appointment. A 10-minute grace period is allowed, but late arrivals may result in a shortened session to avoid impacting the next client.

Health & Safety
All clients are required to complete a brief consultation and consent form before treatment. It’s important to declare any relevant health conditions so that your session can be adapted appropriately and safely.

If you’re feeling unwell or have symptoms of illness, please contact me before your appointment. Massage may not be suitable at that time, and I’ll do my best to reschedule you appropriately.

By booking a session, you agree to these terms. If you have any questions about the policy or your suitability for treatment, feel free to get in touch before booking.